About Us

Our return policy for Dash products is designed to be simple and customer-friendly:

Key points:

  • You have 60 days from the delivery date to initiate a return.

  • Items must be unused, in original condition, and include all accessories and packaging.

  • Proof of purchase (order number) is required.

How to start a return:

  1. Email us at [email protected] with your order number and reason for return.

  2. We’ll provide a Return Authorization and instructions.

  3. Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Please note:

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  • We do not offer direct exchanges—simply return the item and place a new order.

For full details, visit our Refund Policy page. If you have any questions, we’re happy to help at [email protected].