Refund Policy

We want you to be completely satisfied with your Dash purchase. If you’re not happy with your order, our Refund Policy outlines the steps for returns and refunds.

Eligibility for Refund

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in original condition, and include all parts, accessories, and original packaging.

  • Proof of purchase (order number) is required.

Non-Refundable Items

For health and safety reasons, the following items cannot be returned or refunded unless defective:

  • Opened or used food preparation appliances (e.g., blenders, mixers, cookware)

  • Products damaged due to misuse or improper care

  • Final sale items, unless otherwise stated

How to Request a Refund

  1. Contact our support team at [email protected] with your order number and reason for return.

  2. Await approval – we will review your request and send a Return Authorization if eligible.

  3. Ship the item back to the address provided. Return shipping costs are the responsibility of the customer, except in cases of our error or defective items.

  4. Inspect and process – once received, we will inspect the item and notify you of your refund status.

Refund Processing

  • Refunds are issued to the original payment method.

  • Please allow 7–10 business days for the refund to appear in your account after we process it.

  • Shipping charges are non-refundable unless the return is due to our error.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and provide a replacement or full refund.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the desired item.

Questions?

If you have any questions about returns or refunds, please reach out to us at [email protected]. We’re here to help!