FAQs
While we try to make our products and recipes as family-friendly as possible, Dash products are NOT
designed
for
children to use unsupervised.
Depending on where you live, your product may take longer or shorter to ship. The processing time for
our
products takes
up to 2 business days. If your product has not arrived after 10 business days, please contact our
Customer
Support team
for more information.
Yes, we offer free standard shipping on all orders worldwide, with no minimum purchase required.
After you place an order, it will be processed and shipped within 1–3 business days. Estimated delivery time is 6–12 business days from the date of shipment, depending on your destination.
You can find more details about shipping times and international delivery information in our Shipping Policy. If you have any further questions, please feel free to contact us at [email protected].
After you place an order, it will be processed and shipped within 1–3 business days. Estimated delivery time is 6–12 business days from the date of shipment, depending on your destination.
You can find more details about shipping times and international delivery information in our Shipping Policy. If you have any further questions, please feel free to contact us at [email protected].
We're sorry to hear your product arrived damaged. We're here to help resolve this for you as quickly as
possible.
Here's what to do:
Contact us immediately at [email protected]. Please include:
Your order number A clear photo or video of the damaged product and its packaging Do not dispose of any items — please keep the damaged product and all packaging materials until our support team gives you further instructions.
What happens next:
Once we receive your email, we will review the information and typically respond within 24–48 hours.
For verified damaged items, we will arrange a free replacement shipped to you as soon as possible, or offer a full refund if preferred.
In most cases, you will not need to return the damaged item.
We apologize for the inconvenience and appreciate your patience as we work to make this right.
For more details, please refer to our Refund Policy or contact us directly.
Here's what to do:
Contact us immediately at [email protected]. Please include:
Your order number A clear photo or video of the damaged product and its packaging Do not dispose of any items — please keep the damaged product and all packaging materials until our support team gives you further instructions.
What happens next:
Once we receive your email, we will review the information and typically respond within 24–48 hours.
For verified damaged items, we will arrange a free replacement shipped to you as soon as possible, or offer a full refund if preferred.
In most cases, you will not need to return the damaged item.
We apologize for the inconvenience and appreciate your patience as we work to make this right.
For more details, please refer to our Refund Policy or contact us directly.
Our return policy for Dash products is designed to be simple and customer-friendly:
Key points:
You have 60 days from the delivery date to initiate a return.
Items must be unused, in original condition, and include all accessories and packaging.
Proof of purchase (order number) is required.
How to start a return:
Email us at [email protected] with your order number and reason for return.
We'll provide a Return Authorization and instructions.
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Please note:
Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
We do not offer direct exchanges—simply return the item and place a new order.
For full details, visit our Refund Policy page. If you have any questions, we're happy to help at [email protected].
Key points:
You have 60 days from the delivery date to initiate a return.
Items must be unused, in original condition, and include all accessories and packaging.
Proof of purchase (order number) is required.
How to start a return:
Email us at [email protected] with your order number and reason for return.
We'll provide a Return Authorization and instructions.
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Please note:
Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
We do not offer direct exchanges—simply return the item and place a new order.
For full details, visit our Refund Policy page. If you have any questions, we're happy to help at [email protected].
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