Customer Service Policy

At bydashmall, we are committed to providing you with a seamless and satisfying shopping experience. Our customer service policy outlines how we handle inquiries, returns, exchanges, and support to ensure you feel confident and cared for throughout your journey with us.

Contact Us

We’re here to help! You can reach our customer support team via:

  • Email: [email protected]

  • Response Time: We aim to respond to all inquiries within 24–48 hours during business days.

Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Delivery times vary based on your location and shipping method selected at checkout.

  • You will receive a tracking number once your order ships.

Returns & Exchanges

We want you to love your Dash product. If you’re not completely satisfied, here’s how we can help:

Eligible Items:

  • Products must be returned in original condition, unused, and in their original packaging with all accessories.

  • Returns are accepted within 30 days of delivery.

How to Return:

  1. Contact our support team at [email protected] to initiate a return.

  2. Include your order number and reason for return.

  3. Once approved, we’ll provide a return authorization and instructions.

  4. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds:

  • Refunds will be issued to the original payment method within 7–10 business days after we receive the returned item.

  • Sale items are final sale unless defective.

Exchanges:

  • Exchanges are subject to product availability. Please contact us to confirm before returning.

Warranty & Repairs

  • Most Dash products come with a 1-year limited warranty from the date of purchase.

  • Warranty covers defects in materials or workmanship under normal use.

  • To make a warranty claim, email us with your order details and a description of the issue.

Privacy & Security

  • We value your privacy. Your personal information is kept secure and never shared with third parties without your consent.

  • Payment information is encrypted and processed securely.

Feedback & Suggestions

We love hearing from you! Your feedback helps us improve. Feel free to share your ideas or experiences with us at [email protected].